Capture what your customers are saying and feeling in real time. Generate insights that strengthen customer engagement, increase sales, reduce churn, and help you build better products.Get Started
Better business means listening to all of your customers, not just the loudest ones.
We identify positive and negative intent signals in client conversations and calculate customer satisfaction scores for 100% of your calls. Use our sentiment mapping to understand how customers are talking about your product, service, and competition.
TalkIQ guides your reps through conversations as they happen, suggesting the best responses to customer questions, issues, and objections. And by "real time" we mean instantly. In the moment, as it happens.
By identifying previously hidden purchase intent signals and predicting opportunity outcomes, TalkIQ helps focus your customer-facing teams. The sales team can close more deals by concentrating on their highest potential prospects and customer support can increase retention by giving at-risk customers a little extra attention.